Frequently Asked Questions

  • No, you do not need a referral from a Medical Doctor to see one of our registered therapists.

  • Physiotherapy, Massage Therapy, Acupuncture, Clinical Pilates (this does not include fitness pilates), and Osteopathy are commonly included in extended health plans. It is recommended to review your benefits package with your insurance provider as coverage varies between providers. The Medical Service Plan of BC (MSP) does provide some coverage for those who qualify for Premium Assistance. More information can be found here.

  • Please bring:

    BC CareCard

    Suitable attire that will be easy to move around in (ie. shorts for assessment of a lower body area, and a t-shirt or tank top for assessment of an upper body area)

    Third Party Insurance information – ICBC, Extended health care benefits, etc.

    Referral notes from your doctor or other healthcare practitioners

    Any diagnostic testing (ie. x-ray, MRI, CT Scan) results relevant to your area of assessment

    Please arrive promptly at your scheduled appointment. Arriving 5 minutes early for your first session will give you time to fill out our intake forms or save time by filling them out online in advance.

    If you arrive late to your appointment, we will do our best with the remaining time left in the appointment.

  • We offer direct billing for Physiotherapy, Registered Massage Therapy, and Acupuncture to the following insurance providers:

    Manulife Financial

    Canada Life

    Pacific Blue Cross

    First Canadian

    Desjardins

    Maximum benefit

    CINUP

    Johnston group

    Chambers of Commerce

    Group Health Benefit Solutions

    Manion

    Group Source

    Greenshield

    Sunlife

    Manual Osteopathy is covered under the following providers:

    Cinup

    Claim Secure

    Cooperators

    Desjardins

    Equitable Life

    Greenshield

    Manion

    Manulife

    Sunlife

    Please check with your provider if Athletic Therapy is covered as some insurers do cover this service, but it may be bundled with RMT or Physiotherapy.

    NOTE:

    A credit card on file is required to access our direct billing service.

    Please bring your insurance information to your first appointment to set up your claim.

    If you have an insurer who is not listed above, we will provide you with a receipt that can be submitted to your insurer for reimbursement.

  • We currently only accept ICBC claims for Acupuncture and Active Rehab (Kinesiology

    We do not currently offer any other service for ICBC at this time.

  • We do not currently accept WSBC claimants.

  • We are located on the 3rd Floor of the Amazing Brentwood within Evolve Strength.

    Simply enter the facility and let the front desk know you are here for you appointment at NU MVMT.

  • Complimentary 3 hours surface parking is available for registered vehicle license plates, when registered at any of the nearby pay stations or click here for the website on the day you arrive.

  • We require 24 hours notice to reschedule or cancel your appointment. We reserve our time specifically for you and strive to adhere to your scheduled appointment time. When you miss an appointment, often times another client may have benefitted from attending. If you cannot provide 24 hours notice before cancellation or you miss your appointment, you will be responsible for the full price of your appointment.